韋爾君悅酒店-住客評論

Guest（Family） 2025-12-01
Amenities at the resort were wonderful. Food at Gessner was average. Staff very friendly and helpful. Disappointed with Christmas Caricature artist…. Waited in line for over an hour only to be told his time was up after he agreed to take us, and then said if we wanted one we needed to pay him directly. Not good.
酒店回復：
Hello,Thank you for taking the time to share your experience. We’re delighted to hear that you enjoyed the amenities at the resort and found our staff to be friendly and helpful. However, we’re truly sorry to learn about your disappointment with the Christmas caricature activity. Waiting in line for so long only to be turned away — and then asked to pay directly — is unacceptable and not reflective of the standards we expect from any experience offered at our property. We appreciate you bringing this to our attention, and we will be addressing this matter to ensure it does not happen again. Your feedback is invaluable, and we hope you’ll consider giving us another opportunity to provide a fully enjoyable holiday stay.Warm regards,RebeccaGuest Experience
Guest（家庭旅游） 2025-12-01
Los muebles de la habitación están descuidados y viejos, olía mal ya que las alfombras del pasillo no estaban limpias, así como de la habitación,en general el aspecto del hotel se ve descuidado y sucio. Las actividades del hotel no se cumplían, ofrecían galletas y chocolate y no era bueno. La alfombra del lobby negra de sucia .
酒店回復：
Hello Dulce,We appreciate your candid feedback and will share your experience with our leadership and housekeeping team. We pride ourselves on our cleanliness and attention to detail, and apologize that your stay fell short of your expectations on several fronts.Our activities do vary by season and occupancy, but we’ll ensure we’re always advertising our daily options correctly moving forward.We hope to make a better impression on you one day. We know we can deliver. Kind regards,Adam Lewis, Hotel Manager
Guest（家庭旅游） 2025-12-01
非常滿意??
Guest（其他） 2025-10-01
Ein sch?nes Hotel in sehr netter Lage am kleinen Fluss gelegen. Die Zimmer sind ger?umig, recht sauber, das Bad mit Dusche und separatem WC absolut in Ordnung. Allerdings gibt es im Bad wenig (bis keine) Ablagefl?che. Wir hatten ein Zimmer inkl. Balkon mit Ausblick und Tisch/Stühle. Die Lobby ist gro?zügig und gemütlich. Es gibt keine andere M?glichkeit, als im gegenüberliegenden Parkhaus zu Parken, entweder "self-parking" oder "valet". Das Personal war überwiegend sehr freundlich. Das Essen im Restaurant "Makoto" ist exzellent.
酒店回復：
Hello,Thank you so much for taking the time to share your experience with us!We're delighted to hear that you enjoyed our peaceful riverside location and found your room spacious and comfortable. It's great to know the balcony view and the cozy lobby added to your stay, and we're especially pleased that you had a wonderful dining experience at Makoto — our culinary team will be thrilled to hear your kind words.We also appreciate your constructive feedback regarding the bathroom counter space and parking options. Your comments help us identify areas for improvement, and we'll certainly take them into consideration as we continue enhancing our guest experience.Lastly, thank you for recognizing our friendly staff — we’ll be sure to pass along your compliments. We hope to welcome you back again soon for another relaxing stay!Warm regards,
Guest（其他） 2025-08-01
Great hotel! I love how easy this hotel is to stay in and get around Vail! The complementary shuttle is very convenient and runs quite often. We were quite disappointed to learn that the pie eating contest is only for children, after one adult in our group signed up and then later wasn’t allowed to participate. These stipulations should be posted! She had been looking forward to it all day, so being allowed would have been a highlight for her, it was a definite missed opportunity. I love the pool and hot tubs! The bar is very convenient and has a great selection of drinks and food.
酒店回復：
Greetings!Thank you for your review! We are glad to hear that you enjoyed your stay, along with our complementary shuttle. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Best Regards,James
Guest（商務旅客） 2025-08-01
This hotel is absolutely beautiful. The staff is so friendly and inviting, big shout out to Brooke who is the manager of food and beverage. I was very impressed with the location and the amazing pool and the walking trails/biking trails as well. I don't see myself staying at any other hotel when I visit Vail. Also, the dining in the Makoto restaurant was phenomenal. The bar menu was awesome- order the steak bites! And the burritos for breakfast at the market were 10/10.
酒店回復：
Greetings!Thank you for your review! We are glad to hear that you enjoyed your stay, along with the excellent service provided by our staff, and our restaurants. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Best Regards,James
Guest（家庭旅游） 2025-07-01
Overall, the hotel meets the standard expectations of a 4-star chain. The property is well-maintained, and both the valet and restaurant staff were exceptionally friendly and helpful. However, the room experience left much to be desired. We are a family of four and booked a connecting room for comfort during our stay. Unfortunately, the room assigned to the adults had serious plumbing issues. The shower was completely clogged, and even when not in use, it would randomly back up, creating a foul smell throughout the bathroom. When I brought this issue to the front desk (Robert if I’m not mistaken), their only solution was to send a plumber to fix it during our stay — which was the last thing we wanted while on a 4-day vacation with toddlers. Noise, smell, and people working in our room during our holiday is far from ideal. The concierge informed us there were no other rooms available due to full occupancy and did not offer any alternative solutions or compensation — not even a complimentary breakfast for the inconvenience. His response was essentially: if you don’t want plumbing work happening in your room, then too bad. Disappointed by the lack of service recovery from a hotel of this caliber. While the staff in certain departments were great, the handling of our room issue left us feeling overlooked and dissatisfied.
酒店回復：
Greetings!Thank you for your review. Please reach out to us through one of our social media or chat channels with your stay details so that we may further assist you.Best Regards,James
Guest（家庭旅游） 2025-07-01
Super nice. We love that our room was on the 1st floor and had access to the small courtyard next to walk / bike path, next to the small river. Parking was $50 per day, but valet parking was $61. We picked valet and got $30 a day off (-: We eat dinner at Geasner, the 1st night. It's priced average for the area, but restaurants at either villages ( Lion's heads and Vail village) head tastier food. Please remember, this is strictly subjective. Vendetta's blows them all out of water (-:
酒店回復：
Greetings Zeljko,Thank you so much for your detailed and thoughtful review! We're glad to hear you enjoyed your first-floor room with courtyard access. Thank you for sharing your dining experience too!We appreciate you choosing to stay with us and hope to welcome you back the next time you are in the area!Warm regards,
Guest（家庭旅游） 2024-12-01
差評給到hot tub，一開始水是溫的，但不燙，達不到hot tub的溫度，里邊泡著的游客説已經叫工人修了，我和孩子進去幾分鐘之后開始感覺有微微熱水注入，過了10分鐘左右，水比一開始熱了一點點，但突然開始注入大股大股冷水，水池迅速變涼，我們趕緊走了。第二天早起我和孩子兩個人都感冒了。

韋爾君悅酒店

客戶評價 由實住客人提供的真實點評

Guest（Family） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（其他） 2025-10-01

Guest（其他） 2025-08-01

Guest（商務旅客） 2025-08-01

Guest（家庭旅游） 2025-07-01

Guest（家庭旅游） 2025-07-01

Guest（家庭旅游） 2024-12-01

客戶評價由實住客人提供的真實點評